Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

 

Returns: You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

 

How to start a return: Email support@tidywares.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please do not send items back before contacting us.

 

Refunds: Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable, and return postage is the customer's responsibility unless the item arrived faulty or incorrect.

 

Faulty or incorrect items: If your item arrives damaged, faulty, or not as described, email support@tidywares.com within 14 days of delivery with a photo. We'll arrange a free replacement or a full refund including shipping.

 

Cancellations: Orders can be cancelled for a full refund if they have not yet been dispatched. Contact us as soon as possible if you need to cancel.

 

Your statutory right to cancel: If you are in the UK, you have the legal right to cancel within 14 days of receiving your order for any reason, under the Consumer Contracts Regulations. This is in addition to our 30-day returns policy.

Tidywares, 23 Westbourne Park Road, London W2 5PX, United Kingdom.